Questions regarding whether your vessel has an active subscription agreement should normally be handled by your key account manager, who can be reached at firstname.lastname@example.org if you don't have their direct contact details.
If you need to check whether your receiver has received the correct expiry date according to your contract:
- To make sure you are in the main display press the power button briefly
- To access the information screen for the subscription press the DOWN arrow repeatedly (the number of presses varies according to the unit's firmware version)
- Once you have reached the correct information screen 'Mode' will appear in the top left corner followed by either 'VBS', 'XP', 'HP' or 'G2' or a combination of these
- The subscription expiry date is then displayed on the lower line of the display
Inactive ModeEmail email@example.com
Further information can be found in the user guide, available for download from fsp.support/seastar/9205_gnss.php